Terms & Conditions 

Avatar Tours

About us

At Avatar we like to think of ourselves as travel companions. We are dedicated to make sure that our guests receive the best hospitality and world class services. We offer private, personalized and custom made tours in Cape Town to visitors that would like to welcome you our magnificent city with special attention. Experience unmatched adventure with Avatar Tours as we take you on your very own customised tour to experience the wonders the fair Cape has to offer.
Cape Town is certainly one of the most beautiful cities in the world, set in breathtaking natural beauty. Travelers can explore the incredible cultural diversity and discover all its unique history with the tour packages that we have available.
There is so much to experience, and we offer our guests a range of tours that would exceed your expectations and meet your individual requirements. As we only accommodate up to 7 people per tour, so you can expect to enjoy personal attention from our guides, ensuring that you get the most out of your memorable stay with us. Your itinerary can be customized, so please let us know what your special interests are in your inquiry, and we will do our best to make it a reality. We would like you to have the ultimate traveling experience in Cape Town, so let Avatar Tours show you around and make sure that you would return sooner than you thought!

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Copyright laws protect the Avatar Tours website. No part of the Avatar Tours website may be reproduced in any form or by any means without expressed written consent from Avatar Tours. The Avatar Tours logo is a trademark of Avatar Tours. Any other logos, symbols, images and trademarks that appear on the Avatar Tours website are the property of their respective owners.

Disclaimer of Content

The information contained on these pages is updated on a monthly basis or as necessary. However, we cannot guarantee that inaccuracies will not occur. AvatarTours will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.
Avatar Tours is not responsible for typographic errors. Information contained in advertisements is neither confirmed nor warranted by Avatar Tours. Links from our site lead to pages or email addresses maintained by individuals, agents, or other organisations. These are provided purely for your convenience. They do not imply that Avatar Tours endorses or supports those individuals or organisations, the information on their pages or their products or services in any way. No responsibility is assumed by Avatar Tours for the contents of their pages.
Email info@avatartours.com if you discover any information on our pages which you believe to be inaccurate or inappropriate.

Our Rights

We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, Avatar Tours shall indicate their acceptance thereof by return mail. Avatar Tours act herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
Security and Privacy Terms and Conditions
Avatar Tours has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls.

Explicit Information Gathering

Any information requested from you is used to provide information for the purpose of those who enquire about our products and services, to ship orders, to bill orders, and to handle related business matters. This information is also used to get in touch with customers when necessary. From time to time, the information gathered through this site will be used to notify you about products and services that we think will be of interest to you.

Information Usage

When you disclose personal information to us that is where it stays. The only exception involves disclosure according to an order of a court, for example responding to a subpoena or search warrant. We do not sell, rent, trade, lend, or otherwise transfer such personal information to affiliates, subsidiaries, sister companies, holding companies, parent companies, strategic partners, or any other organisation.
Links to Other Sites: This site contains a number of links to other sites. Avatar Toursis not responsible for the security or privacy practices of these sites, the products or services offered by these sites, or the content appearing on these sites.

Security Measures

We employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Intellectual Property Rights

All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of Avatar Tours and its associates and are as such protected by South African and International Intellectual Property Law.


The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents shall be held liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemnifies and holds the company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved. However, Avatar Tours is fully insured for passenger liability, but it is still the client’s responsibility to be insured for all aspects of travel.


The client accepts that to participate in the tour requires a measure of physical fitness and health and it is the client’s obligation to ensure that they are medically fit to embark on the tour. We suggest that you contact your local GP for health information on the visiting country.

Medical Insurance

All clients are advised to take out comprehensive medical insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment. We strongly advise you to purchase medical insurance prior to commencing your trip.
Passports and Children
Please note that anyone travelling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right hand page). Passengers travelling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa. In addition, a parent travelling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.

Authority on Tour

The decisions of the operator, guide or driver on tour shall at all times be final and binding, i.e. due to weather and road conditions, safety precautions, etc. Avatar Guides are qualified as per the RSA Guiding regulations, and has to abide by the Guiding Code of Ethics of South-Africa.
The client must at all times comply with these laws, customs and foreign exchange regulations of all countries visited.
Should the client be in any contravention of the above or the client is a nuisance to the group the driver/guide may order the client to leave the tour without any claim to a refund. The client shall be obliged to make their way home at their own expense.
The Company reserves the right to use any photographs and videos taken during tours for use in marketing or any other advertising material and the client hereby gives consent of such photographs to be used and for the company to retain copyright over such photographs to be used and for the Company to retain copyright over such material.

Deposit and Payment

All rates quoted are subject to change without prior notice due to currency adjustments, increases in Government Bed Levy, sales tax or VAT and any other unforeseen operator increases, until such time as full payment has been received and final documentation has been issued.
The following payment terms apply to all Avatar Tours services:
Full payment of the selected tour is to be paid on the day of booking the tour. All payments on the Avatar Tours website is safe, secure, and accredited by South-African law.
Should you wish to make payment for your trip by means of a credit card, please note that in terms of the South African Reserve Bank foreign currency regulations, all payments must be converted into South African Rand prior to credit card payment processing. This may lead to foreign exchange variances. Strengthening and weakening of the South African Rand may increase or decrease the billing amount reflected in your currency.
Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Avatar Tours bank account and that ALL bank charges are for the client’s account.


The following cancellation terms and conditions apply to all Avatar Tours, excluding air travel, confirmed:
50% refundable fee when cancelled 3 days or less prior to the tour.
100% refundable when cancelled 4 days or more prior to the tour.
Any passenger joining a tour after the departure date, or not at all, or leaving before the completion of the tour for any reason whatsoever, is not entitled to any refunds whatsoever from Avatar Tours, or entitled to claim any costs for any added expenses.
Avatar Tours reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in this instance Avatar Tours agrees to refund all monies already paid by the client. This shall be Avatar Tours sole responsibility to the client and no claim for any damages, howsoever arising, shall be accrued against the company.

Disclosure of outlet country at time of payment


South Africa

Payment Options and Pricing

All transactions will be processed in South African Rand (ZAR).

Avatar Tours endeavours to offer you competitive prices on current products.
Avatar Tours reserves the right to change pricing at any time without prior notice.

Credit Card


We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)


Once you have added your items to your shopping cart, proceed to “Book” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Avatar Tours as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:

Bank : FNB Business
Branch No. : 250665
Account Name : Avatar Tours
Account No. : 62623388578
Account Type : Cheque Account

Direct Deposit


You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us at info@avatartours.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

Banking Details:

Bank : FNB Business
Branch No. : 250665
Account Name : Avatar Tours
Account No. : 62623388578
Account Type : Cheque Account

For more information about how to order, special order requirements and other payment options, please contact (+27)079-495-8763 or email info@avatartours.co.za

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
    2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
    3. The Merchant does not have access to credit details.
    4. Virtual Card Services continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Avatar Tours and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Avatar Tours for any civil action or any legal action deemed necessary against me.

Contact Details
Physical address :
622 Time Sqaure
C/O Erica Walk and Link Dr
Cape Town

Postal address :
Postnet Suite 162
Private bag X26

Email address : Adriaan@avatartours.co.za
Phone numbers : 079-495-8763